Contact us
Contact Us - Email Support
Please message us using the contact form below. Email support are available Monday - Sunday for order updates and product enquiries. We typically respond to all email enquiries same day , if you have not received a response from us or your order's email confirmation is not emailed to you upon checkout - please email us immediately so that we can update your email address or contact details. We ship within Australia and to most international locations , all orders under 500kgs include free shipping.
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Order processing
Your order and method of payment will be processed immediately , following this your goods will be dispatched immediately if in stock. If out of stock you will be notified and your order may take up to 7-14 days for delivery.
Orders placed on weekends may be processed immediately but goods are shipped on weekdays only as per freight company standard practice.
You will receive an email from us when your order is received. In some cases the email address is not entered correctly during checkout. If you do not receive an email from us post purchase please contact us immediately.
If an item has become unavailable following the placement of your order you will be contacted immediately and offered an alternative.
how long will it take to receive my order?
GlobalSound ship all orders as quickly as possible. In the event that an item is temporarily out of stock, it will be drop-shipped directly from the manufacturer or special-ordered into our inventory before we ultimately ship to you. In stock items are shipped immediately , out of stock items may require up to 7-14 days for delivery. Items most often temporarily out of stock are certain models of Fender , Gretsch , Gibson and custom made guitars. Most other products listed on our website will be in stock ready to ship. We stock ready to ship a very large inventory of the brands we sell which includes , but is not limited to :
Aguilar , Akai , AKG , Alesis , Arturia , Audio-Technica , Avid , BBE , BeyerDynamic , Blue Microphones , dbx , Dean Markley , Digitech , Dunlop , Ebtech , Electro-Harmonix , Focusrite , Fostex , Gemini , Heil Sound , Hohner , IK Multimedia , Korg , Lexicon , Morley , MXR , Novation , Numark , Olympus , Pigtronix , Pioneer DJ , Planet Waves , Presonus , Propellerhead , Radial , Tascam and TC Helicon.
You may enquire about a product's availability by contacting us at anytime , we typically respond to emails within the same business day. Our shipping companies require that we provide them a phone number for all international customers and a signature upon delivery for all consignments both within Australia and globally. If a signature upon delivery is unable to be obtained your package may be returned to your local courier’s depot for collection. The freight company will leave a calling card if delivery is not made , please dial this number to arrange for re-delivery or email us so that we can organise the re-delivery for you.
LOWEST PRICE GUARANTEE
If you have a found lower price for a particular product listed elsewhere please contact us for any price match requests. We match prices which are offered by legitimate Australian retailers and those offered by overseas USA websites such as GuitarCenter.com - When calculating their delivered price please include any applicable shipping costs , taxes , duties , power supply complications , currency conversions , insurance costs and cost of postage return in the event of warranty claims. Please note : All of our listed prices are "delivered to door" costs inclusive of all shipping costs , taxes , duties etc. If you are considering purchasing from a US based store please contact us for a price match request , typically we are able to beat any competitor's price which will include an Australian power supply (240VOLT , if applicable) and a one year warranty. Purchasing from overseas stores can prove advantageous in some cases , our staff are interested in providing the best possible prices with up-front delivery costs and will happily recommend any other retailer if their price is competitive.
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